Shipping Policy

We currently ship within Australia only. We do not offer international shipping at this time.

 

Dispatch

  • Same day dispatch on in-stock items.
  • Orders for in-stock items placed before our daily cut-off time will be dispatched the same business day.
  • Orders placed after the cut-off, on weekends, or on public holidays will be dispatched on the next business day.
  • We do not dispatch orders on weekends or public holidays.

 

Delivery times

  • Delivery across Australia: 2–5 business days.
  • Business days are Monday to Friday and do not include weekends or public holidays.
  • Transit times are estimates and may be subject to short delays due to carrier events or other unforeseen circumstances.

 

Tracking

  • When your order ships you will receive an email confirmation containing your tracking number and carrier details (this may take up to 48 hours after dispatch).
  • If you cannot find your tracking number, contact us at sales@totalpetsupplies.com.au with your full name, mailing address, and order confirmation number and we will assist.

 

Lost or damaged parcels

  • If your order is lost or arrives damaged in transit, contact our support team and we will arrange a replacement free of charge.
  • Please contact support as soon as possible and include photos of any damaged items and your order details.

 

Returns & refunds

  • If you are not satisfied with a delivered product, you may return it for a full refund or request a replacement according to our Returns Policy (link to Returns page).
  • Refunds are not provided for promotional or free items. Replacements may be supplied for free items that are lost or damaged in transit; replacements will be sent within 7 days after we confirm the free item was received damaged.

 

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