Shipping + Delivery Policy

Standard Delivery : To Australia Only

• Standard Delivery : Ships in 1 to 2 working days and Transit Time can take additional 3-10 working days.
  
  Deliveries are typically made Monday to Friday between 8.00 am - 5.30 pm.
  

• Working days are: Monday to Friday (and don't include public holidays or weekends).
  

• We do not ship the orders on weekends or holidays.

Shipping: Australian orders transit time normally takes within 3 working days, but pending any external circumstances, can take up to 10 days due to unforseen events

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

• Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.

• All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order:

To track your order, please contact us at sales@totalpetsupplies.com.au with your full name and mailing address, and confirmation number.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at sales@totalpetsupplies.com.au